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Troubleshooting

In this guide:

Unable to Create a Purchase Order​

Confirm a supplier is selected, a destination location is set, and at least one product line has been added — Create stays disabled otherwise. See Business Rules.

Supplier Not Available​

Create the supplier first in Suppliers, then return to the PO and select it. See Managing Suppliers.

Products Not Appearing​

Check that the product exists and is synced in Shopify, or add it as a custom product instead.

Destination Location Missing​

Select a value in the required Destination dropdown before creating or receiving against the PO.

Currency Mismatch​

Currency is fixed per PO — create a new PO in the correct currency rather than trying to mix currencies on one order.

Tax Calculation Issues​

Confirm the intended Tax Calculation mode (No Tax, Entire Order, or Per Item) and that per-line Tax % values are set when using Per Item.

Estimated Total Not Updating​

Totals recalculate on save of each field — re-enter the changed value or refresh the page if it appears stale.