Troubleshooting
Use this guide to diagnose inventory problems in the admin UI, CSV imports, purchase orders, and storefront visibility.
In this guide:
- Inventory Not Displayed
- Location Missing
- Purchase Order Cannot Be Created
- Import Failed
- Inventory Not Syncing
- Invalid SKU
- Invalid CSV
- Missing Supplier
- Location Not Found
Inventory Not Displayed
Check that filters aren't hiding the record, and confirm the upload that created it completed successfully in Upload History.
Location Missing
The WAREHOUSE value doesn't match an existing Shopify location ID — create or correct the location first. See Shopify Location Setup.
Purchase Order Cannot Be Created
Confirm a supplier is assigned to the product and that a destination warehouse is available.
Import Failed
Review Upload History for the specific row-level errors (invalid SKU, invalid CSV, date format, etc.). See Common Import Errors.
Inventory Not Syncing
Re-run Sync products or Sync all to make sure the product/SKU is present in B2B Plus. See Shopify data sync.
Invalid SKU
The SKU in STYLE NUMBER doesn't exist in the Shopify catalog, or the product hasn't synced into B2B Plus yet.
Invalid CSV
The file isn't a supported format (CSV, XLS, XLSX) or is missing a required header.
Missing Supplier
A purchase order or reorder action was attempted on a product that has no supplier assigned.
Location Not Found
The WAREHOUSE value doesn't match any existing Shopify location ID.